Customer Care Coordinator - New Century FS - Ames IA

PURPOSE AND SUMMARY STATEMENT

Under the direction of the Customer Care Specialist, the Customer Care Coordinator will offer strong inbound customer support to answer questions of customers and provide the Specialist with feedback.

ESSENTIAL JOB RESPONSIBILITIES

Handles inbound and outbound telephone calls for marketing and customer service.

Process phone payments.

Will clearly communicate with the Specialist to determine customer needs.

Create a positive experience through active listening and high energy customer care.

Set up and maintain accurate account information.

Contribute to additional customer service-related activities such as direct mail fulfillment.

OTHER JOB FUNCTIONS

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires an Associate’s Degree in business administration, or equivalent thereof, and at least 2 years of work experience.

Prefer telemarketing experience outbound and inbound environment.

Experience with customer service and sales.

Excellent listening and communication skills.

Working knowledge of Microsoft Office - Excel, Word and Outlook.

Demonstrated essential abilities including self-starting skills, work ethic,

Good time management skills.

Data Entry experience with excellent attention to detail.

Organizational skills with the ability to manage multiple projects at one time.

Ability to learn proprietary software.

Ability to work extended hours as business conditions warrant.

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.