Propane Service - Three Rivers FS - Dubuque, IA

HIRING MANAGER: Bart Harms

PURPOSE AND SUMMARY STATEMENT

Deliver, install, service, and warranty repair customer propane equipment. Record transactions on customer deliveries and installs, assist in collecting accounts and contracting LP, handle complaints and obtain customer signatures on receipt for pickup or delivery.

ESSENTIAL JOB FUNCTIONS

Install LP tanks, lines, regulators and LP equipment according to code for customers.

Test LP systems for leaks and deliver LP cylinders.

Respond to and resolve service requests, leak report and complaints.

Assist propane sales and delivery personnel as needed or as a relief delivery driver.

Assist in collecting accounts and contracting of LP, handle complaints promptly.

Ensure customer satisfaction by promoting good relations; assist in product selection and advise on the use and application of products sold.

Complete and turn in daily sales reports and do inventory of LP products and equipment.

Inform customers of new products or services and communicate sales leads to energy salesperson.

Adhere to the uniform policy, and maintain the appropriate professional image.

Maintain the truck and plant equipment according to company standards and perform routine maintenance on the truck.

Work additional hours to meet season demands. Allow for flexibility in work schedule in order to ensure order completion.

Adhere to the company environmental, health, and safety policies and do required safety training. May serve on the location Safety Committee.

Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Supervisory Responsibilities           

 
Positions at this level have no formally assigned supervisory responsibility.  Employees are responsible only for the performance of their own assigned work.  May be asked to train new employees in the fundamentals of the job or to participate in cross-training of other employees in the department, but such assignments do not include the on-going authority to assign and review work of other employees or to recommend or take corrective action with regard to other employees’ performance.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    
Education
High school diploma or General Education Degree (GED).
    
Experience
One to two years or more of related work experience required.
    
Scope
Responsible for own work only; some direct or indirect control over expenses and revenue generation; may make some budgetary recommendations; accountable for results of own work.

Guidelines
Number and similarity of guidelines requires use of independent judgment in locating and selecting the most appropriate guidelines or reference; some     interpretation required. Make knowledgeable recommendations that may reflect original thought.

Complexity
The work consists of duties that involve various related steps, processes or methods. The decision regarding what needs to be done involves various choices requiring the employee to recognize the existence of and differences among recognizable situations. Actions to be taken or responses to be made differ in such things as the source of information, the kind of transactions or entries or other differences of a factual nature.

Significance and Purpose of Personal Contacts
Contacts with employees within the immediate department or related support units to obtain, clarify, give facts or information, which are more complicated or technical.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses Registrations
Appropriate drivers license, CDL with Hazmat, Tank and air brakes. Must pass required CEPT schooling. Employee must be insurable to operate required vehicles.

Materials, Equipment and Software Used
Ability to operate required vehicles. Working knowledge of applicable company computer programs, such as ticket making software.

Physical Demands 
The work requires considerable strenuous physical activity such as frequent climbing of tall ladders, lifting heavy objects (70+ pounds) and the use of transportation equipment.

Work Environment 
The work environment involves risks with frequent exposure to potentially dangerous situations which require a range of precautions or significant opportunity for personal injury if an error or mishap occurs.