Energy Service Technician and Delivery Specialist - New Century FS - Emmetsburg, IA

New Century FS is headquartered in Grinnell, Iowa with locations in Central Iowa. New Century FS has about 210 employees (including seasonal workers) and approximately 4,500 customers. The cooperative does business in agronomy, energy, and precision farming. New Century FS is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada.

PURPOSE AND SUMMARY STATEMENT 

Provides energy product deliveries and services to customers. Assists with resolving customer complaints in accordance with the company policies and procedures. 

ESSENTIAL JOB FUNCTIONS 

Delivers all energy products utilizing a single or tandem axle truck and performs work related to the propane, petroleum, lubricant, and service areas.  

Delivers to farm, home and commercial customer accounts.   

Safely handles all energy products at all times. 

Sets propane and petroleum tanks, services propane equipment, performs necessary propane safety checks, and works on propane regulator updates. 

Effectively communicates with customers to ensure service work is being performed to their satisfaction. 

Completes technical and product training in order to stay up-to-date and knowledgeable of product changes. 

Reports all complaints to supervisor and utilizes appropriate procedures in handling complaints. 

Assists supervision with complaint resolutions. 

OTHER JOB FUNCTIONS 

Assists with inventory making sure it is done correctly, on time, and sent to the main office.  

Takes necessary steps to control/manage shrink. 

Inspects truck and bulk plant on a regular basis and ensures a timely repair. 

Displays good judgment, positive attitude and enthusiasm in dealing with customers and fellow employees. 

Maintains a good working knowledge of and utilizes applicable company computer programs such as, wEBS, FBS, and email. 

Supports and contributes to total company goals and objectives through collaboration efforts. 

Responsible for maintaining the assigned vehicle according to company standards, adheres to the uniform policy, and maintains the appropriate professional image. 

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply. 

Performs all other duties as assigned. 

REQUIREMENTS 

Normally requires a high school diploma or the equivalent thereof, and 1 - 3 years or more of delivery driver and/or applicable service related work experience to demonstrate knowledge necessary to operate a single or tandem axle truck. 

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development 

Must obtain and maintain all applicable licenses, certifications, and/or permits as required in order to perform the required duties. 

Must have and maintain a valid driver’s license, a satisfactory driving record, and have the ability to travel independently and overnight. 

Ability to work extended hours or on call as business conditions warrant. Product deliveries may be required after hours, evenings, weekends, and/or holidays, based on customer needs. 

Frequently exposed to or required to perform work tasks that may include:   

Extreme weather conditions (hot, cold, wet, mud, snow, ice, wind, etc.) 

Noisy conditions 

Conditions may include dust, fumes, chemicals, electrical, and mechanical hazards with appropriate safety measures 

Lifting 51 - 70 lbs.  

Push/pull heavy objects 

May be required to work at varying heights 

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.   

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.