Information Technology Support Technician - Prairieland FS - Jacksonville, IL

At Prairieland FS, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

REPORTS TO: Information Technology Manager                                                                                 STATUS: Non-Exempt

PURPOSE AND SUMMARY STATEMENT

The Information Technology Support Technician provides technical support and assistance to employees throughout the Company. This position is responsible for troubleshooting and resolving hardware, software, network, connectivity, and user-access issues while providing excellent customer service.

The Information Technology Support Technician assists with the installation, configuration, maintenance, and deployment of technology equipment and systems and supports the Company's overall IT operations, security, and technology initiatives.

ESSENTIAL JOB FUNCTIONS

• Provides technical support and problem resolution for information systems customers.
• Provides network setup and support for all locations.
• Provides insight and manages an equipment retirement/upgrade and support schedule.
• Configures, installs, and supports microcomputer hardware and software.
• Develops and communicates standards for use, operations, and security of the network, personal computers, and data.
• Maintains and manages necessary hardware and operating licenses.
• Collects and analyzes network and memory utilization.
• Researches, evaluates, and recommends new hardware and software technologies.
• Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Provide superior customer support to internal and external customers for all company systems and applications.
• Provide “best practices” for operating all business systems.
• Assist with evaluating future business systems to improve functionality and ease of use.
• Manage and support mobile devices and accounts.
• Provide a vast knowledge of MS Office products, among other business-related software.
• Manage and provide insight into communication resources, including social media.
• Maintain and manage necessary software licensing.
• Proven professional communication and customer service skills and the ability to comprehend simple instructions and communicate one-on-one and in small groups with customers and other employees.
• Demonstrated time management and basic math skills, including the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, along with the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

OTHER JOB FUNCTIONS

• Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Responsible for maintaining the assigned vehicle according to company standards.
• Responsible for maintaining company equipment according to company standards.
• Comply with the uniform policy and uphold a professional appearance.
• Performs other duties as assigned.

REQUIREMENTS

Education and Experience

• Requires a high school degree or the equivalent.
• Two (2) years or more of related work experience to demonstrate knowledge of information technology skills.
• Previous experience providing technical or help-desk support preferred.
• Working knowledge of Windows operating systems, Microsoft 365, computers, printers, mobile devices, and common business technology.
• Basic understanding of networking, wireless connectivity, cybersecurity, and troubleshooting techniques.
• Ability to explain technical information to individuals with varying levels of technical knowledge.
• Familiarity with backup and disaster recovery systems.

Functional Competencies

• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills, with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Ability to work effectively as part of a team and collaborate with teammates at all levels.
• Ability to identify and address issues in a proactive manner.
• Strong customer service skills, with the ability to interact professionally with customers and teammates.

• High level of integrity and ability to handle confidential information.

Core Competencies

Demonstrate essential abilities, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development.

Other Requirements

• Must have a valid driver’s license and satisfactory driving record.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.
• Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
• The role will require regular travel to other company locations or industry events, with the ability to travel independently and stay overnight as needed.
• Ability and willingness to participate in required training, including education on GROWMARK’s policies and procedures and additional training related to the position’s requirements.

PHYSICAL DEMANDS

Lifting/Carrying                                    Frequency                             Pushing/Pulling                                    Frequency

Under 10 lbs.                                        Frequently                            Under 10 lbs.                                        Frequently

11-20 lbs.                                               Frequently                            11-20 lbs.                                               Frequently

21-50 lbs.                                               Frequently                            21-50 lbs.                                               Frequently

51-100 lbs.                                            Frequently                            51-100 lbs.                                            Frequently

Over 100 lbs.                                         Occasionally                          Over 100 lbs.                                         Occasionally

Twisting/Turning                                 Frequency                             Driving                                                   Frequency

Bend                                                       Frequently                            Automatic Trans                                  Frequently

Climb                                                      Frequently                            Standard Trans                                     Not Applicable

Crawl                                                      Frequently

Kneel                                                      Frequently                            Elements                                               Frequency

Reach Outward                                    Frequently                            Exposure to Cold                                  Frequently

Reach Over Head                                 Frequently                            Exposure to Heat                                 Frequently

Reach Over Shoulder                          Frequently                            Exposure to dust, dirt, debris            Frequently

Sit                                                            Frequently                            Exposure to chemicals                        Frequently

Squat                                                      Frequently                            Exposure to high noise levels            Frequently

Stand                                                      Frequently                            Working from heights                         Frequently

Walk-Normal Surfaces                        Frequently

Walk-Slippery Surfaces                       Frequently                            Other

Walk-Uneven Surfaces                       Frequently                            Keyboard/Ten Key                               Frequently

                                                                                                                Fine Dexterity                                       Frequently

                                                                                                                Handling (grasping, holding)              Frequently

                                                                                                                Repetitive Motion – Hands                Frequently

                                                                                                                Repetitive Motion – Feet                   Frequently

EMPLOYEE MISSION STATEMENT

Prairieland FS, Inc strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission, and helps us attract and retain the highest caliber of talent. 

We are an equal-opportunity employer.

Issue Date: 8/31/2026

Job Title: Information Technology Support Technician