Part-Time Energy Customer Service Representative - Prairieland FS - Jacksonville, IL

At Prairieland FS, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

Part-Time Energy Customer Service Representative

PAY RANGE: $15 - $17 / hour

Compensation is determined based on your experience and qualifications.

In addition to base pay, you may be eligible for overtime, commission, performance-based increases, and bonuses.

REPORTS TO: Energy Customer Service Manager                                                                         STATUS: Non-Exempt

PURPOSE AND SUMMARY STATEMENT

Prairieland FS, Inc. is seeking a motivated and customer-focused Part-Time Energy Customer Service Representative to gain hands-on experience supporting customers and the day-to-day administrative operations of the Energy Department.

The Part-Time Energy Customer Service Representative will assist with customer service, account maintenance, billing support, scheduling, data entry, communications, and other administrative functions. This internship provides an opportunity to learn how a professional energy department operates while developing valuable communication, organizational, problem-solving, and customer service skills.

The ideal candidate is dependable, detail-oriented, willing to learn, and comfortable interacting with customers and team members in a professional environment.

ESSENTIAL JOB FUNCTIONS

• Demonstrates professionalism and maintains confidentiality when handling customer and company information.
• Assists with inbound and outbound customer service telephone calls.
• Provides friendly and professional customer service to residential and commercial energy customers.
• Assists customers with general questions regarding energy accounts, services, and account information.
• Assists with setting up new customer accounts and updating customer information.
• Assists with maintaining accurate customer records in applicable billing and company systems.
• Assists with answering billing questions and researching account discrepancies.
• Assists with processing customer payments and other account-related transactions as directed.
• Assists with payment arrangements, refunds, and credits as directed.
• Assists with the Energy service team’s shared calendar and scheduling of customer service needs.
• Assists with organizing and tracking customer paperwork, including credit applications, equipment agreements, and service documentation.
• Assists with entering and maintaining accurate tank and customer information.
• Assists with preparation of customer statements and other customer communications.
• Assists with daily administrative duties, data entry, reporting, and other department processes.
• Assists with maintaining accurate pricing information and current price lists.
• Communicates customer questions or issues to the appropriate supervisor or team members.
• Works with Energy team members and field personnel to help provide timely and effective customer service.
• Gains an understanding of energy industry regulations, company policies, and customer service procedures.

OTHER JOB FUNCTIONS

• Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Responsible for maintaining company equipment according to company standards.
• Maintains a safe and professional work environment.
• Assists department personnel with special projects and administrative needs.
• Keeps supervisor informed of any problems or issues that need attention.
• Comply with the uniform policy and uphold a professional appearance.

• Performs all other duties as assigned. 

REQUIREMENTS

Education and Experience

• High School Diploma or equivalent is preferred.
• Previous customer service, office, agricultural, or energy-related experience is a plus.
• Proficiency in Microsoft Office, including Word and Excel, is preferred.
• Must possess a willingness to learn and develop professional customer service and office skills.

Functional Competencies

• Strong verbal and written communication skills.
• Professional and friendly demeanor when interacting with customers and coworkers.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to work effectively as part of a team.
• Ability to learn new computer programs and business systems.
• Ability to identify questions or problems and seek assistance when needed.
• Strong customer service mindset.
• Ability to maintain confidentiality and demonstrate integrity.
• Dependable and punctual with a positive attitude.

Core Competencies

Demonstrated core competencies, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development.

Other Requirements

• Must have a valid driver’s license and a satisfactory driving record.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.
• Ability and willingness to participate in required training.

Physical Demands

Lifting/Carrying                                    Frequency                             Pushing/Pulling                                    Frequency

Under 10 lbs.                                        Frequently                            Under 10 lbs.                                        Frequently

11-20 lbs.                                               Frequently                            11-20 lbs.                                               Frequently

21-50 lbs.                                               Occasionally                          21-50 lbs.                                               Occasionally

51-100 lbs.                                            Not Applicable                     51-100 lbs.                                            Not Applicable    

Over 100 lbs.                                         Not Applicable                     Over 100 lbs.                                         Not Applicable

Twisting/Turning                                 Frequency                             Driving                                                   Frequency

Bend                                                       Frequently                            Automatic Trans                                  Not Applicable

Climb                                                      Occasionally                          Standard Trans                                     Not Applicable

Crawl                                                      Occasionally

Kneel                                                      Frequently                            Elements                                               Frequency

Reach Outward                                    Frequently                            Exposure to Cold                                  Occasionally

Reach Over Head                                 Frequently                            Exposure to Heat                                 Occasionally

Reach Over Shoulder                          Frequently                            Exposure to dust, dirt, debris            Occasionally

Sit                                                            Frequently                            Exposure to chemicals                        Occasionally

Squat                                                      Frequently                            Exposure to high noise levels            Occasionally

Stand                                                      Frequently                            Working from heights                         Not Applicable    

Walk-Normal Surfaces                        Frequently

Walk-Slippery Surfaces                       Frequently                            Other

Walk-Uneven Surfaces                       Frequently                            Keyboard/Ten Key                               Frequently

Fine Dexterity                                       Frequently

Handling (grasping, holding)              Frequently

Repetitive Motion – Hands                Frequently

Repetitive Motion – Feet                   Frequently

EMPLOYEE MISSION STATEMENT

Prairieland FS, Inc. strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission, and helps us attract and retain the highest caliber of talent. 

We are an equal opportunity employer.

Issue Date: 10/12/2026

Job Title: Part-Time Energy Customer Service Representative