Propane Sales and Delivery Specialist - Prairieland FS - Kirksville, MO

At Prairieland FS, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

Propane Sales and Delivery Specialist

REPORTS TO: Energy Area Sales Manager                                                                                                      STATUS: Exempt

PURPOSE AND SUMMARY STATEMENT

The Propane Sales and Delivery Specialist is responsible for promoting, selling, and safely delivering propane and related energy products to residential, commercial, and agricultural customers. This role combines customer relationship management with operational responsibilities to ensure timely, accurate, and compliant propane delivery.

The Propane Sales and Delivery Specialist plays a key role in driving customer satisfaction, supporting sales growth, and maintaining the highest standards of safety and service.

ESSENTIAL JOB FUNCTIONS

Market and deliver energy products and services at profitable levels to patrons and target prospects in designated territory. This will be accomplished by the following:

1. Showing a caring attitude towards the individual and the individual's operation.
2. Thorough knowledge of the customer's operations, needs, concerns and goals.
3. Become established as the leading problem solver in the trade area.
4. Work together as a key member within the Prairieland FS Team.
5. Maintain a positive and enthusiastic attitude while developing strong relationships with customers, understanding their fuel and lubricant needs.
6. Provide basic troubleshooting assistance for fuel storage systems and dispensing equipment.
7. Follow all Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), and Environmental Protection Agency (EPA) regulations regarding petroleum product handling and transportation.

Selling efficiency & skills - Utilize and always work to improve the following:

1. The FS Sales interview road map.
2. Identify new business opportunities and expand the customer base within the assigned territory.
3. Understanding customer behavior styles.
4. Assisting in competitive analysis and strategies in your trade territory.
5. Handling customer complaints promptly and with appropriate procedures.
6. Adhere to and support the company's credit policy, checking the credit history of patrons before making sales, and explaining the credit policy to new customers. 
7. Collects on accounts as needed according to the credit policy. Support the efforts of the Ag-Finance/Credit Manager.
8. Thanking your customer for their past and future business.

Programs & Promotions - Use the Prairieland FS Marketing Plans as your guide and outline throughout the fiscal year:

1. Communicate marketing programs and deliver sales promotion materials to customers and prospects.
2. Establishes a route system in the delivery territory and delivers propane products according to customer requirements.
3. Utilizing various seasonal product fill programs.

Records & Reports - Maintain the following records:

1. Maintain accurate customer files, including tank information, sales delivery dates, and other pertinent details, while recording sales and delivery information on daily sales logs to ensure all transactions are properly documented in accordance with company policies and industry standards.
2. Prepares order forms and sales contracts/bookings.
3. Submits required reports promptly as requested by supervisor and communicates activities in trade territory on a regular basis.
4. Report monthly inventory and use controls to ensure no loss of product.

Image & Professional Appearance - It is important that the image of our most important asset, our people, is professional as possible:

1. FS Shirt and outerwear at all times on the job.
2. FS hat if one is worn.
3. Trucks are clean inside and out.
4. Maintain the company vehicle by performing basic maintenance as needed and conducting routine inspections of delivery equipment to ensure proper operation and compliance with safety standards.

Personal Development & Growth:

1. Work towards professional certification (EA/EMS).
2. Work towards achieving the Annual Sales Program and other company programs.
3. Attend training sessions and sales meetings.
4. Keep up to date on technical information and changes within the industry.

OTHER JOB FUNCTIONS

• Provide assistance to other departments on an as-needed basis and continue to support all other areas of our business when all other assigned work is complete.
• Responsible for the upkeep and maintenance of this facility.
• Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Performs all other duties as assigned.

REQUIREMENTS

Education and Experience

• High school diploma or equivalent required.
• Additional training in sales, logistics, or the propane industry is preferred.
• Previous experience in propane sales and delivery preferred.
• Familiarity with propane products, delivery procedures, and safety regulations.

Functional Competencies

• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills, with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Ability to work effectively as part of a team and collaborate with teammates at all levels.
• Ability to identify and address issues in a proactive manner.
• Strong customer service skills, with the ability to interact professionally with customers and teammates.

• High level of integrity and ability to handle confidential information.

Core Competencies

Demonstrated core competencies, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development.

Other Requirements

• Obtain a valid CDL (Commercial Driver's License) with required endorsements (e.g., HazMat, Tanker) within six months of employment and maintain a clean driving record.
• Requires CETP Certification or the ability to become certified within 3 months. Must attend CETP training courses and achieve a passing score.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.

• Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
• The role may require occasional travel to other company locations or industry events, with the ability to travel independently and stay overnight as needed.
• Ability and willingness to participate in required training, including education on GROWMARK’s policies and procedures and additional training related to the position’s requirements.

Physical Demands

Lifting/Carrying                                Frequency                           Pushing/Pulling                                Frequency   

Under 10 lbs.                                       Frequently                            Under 10 lbs.                                       Frequently   

11-20 lbs.                                             Frequently                            11-20 lbs.                                             Frequently   

21-50 lbs.                                             Frequently                            21-50 lbs.                                             Frequently   

51-100 lbs.                                           Occasionally                        51-100 lbs.                                           Occasionally   

Over 100 lbs.                                       Not Applicable                    Over 100 lbs.                                       Not Applicable   

Twisting/Turning                                 Frequency                           Driving                                                  Frequency   

Bend                                                      Frequently                            Automatic Trans                                 Not Applicable   

Climb                                                     Frequently                            Standard Trans                                    Frequently   

Crawl                                                     Frequently   

Kneel                                                      Frequently                            Elements                                             Frequency   

Reach Outward                                   Frequently                            Exposure to Cold                                 Frequently   

Reach Over Head                                Frequently                            Exposure to Heat                                Frequently   

Reach Over Shoulder                         Frequently                            Exposure to dust, dirt, debris          Frequently   

Sit                                                           Frequently                            Exposure to chemicals                     Frequently   

Squat                                                     Frequently                            Exposure to high noise levels         Frequently   

Stand                                                     Frequently                            Working from heights                        Frequently   

Walk-Normal Surfaces                     Frequently   

Walk-Slippery Surfaces                    Frequently                              Other   

Walk-Uneven Surfaces                     Frequently                              Keyboard/Ten Key                              Frequently   

                                                                                                                Fine Dexterity                                      Frequently   

                                                                                                                Handling (grasping, holding)           Frequently   

                                                                                                                Repetitive Motion – Hands               Frequently   

                                                                                                                Repetitive Motion – Feet                  Frequently   

BENEFITS

Insurance - Medical, Dental, and Vision 

Financial & Savings - 401K Matching, Pension Company-Funded, FSA & HSA 

Voluntary and Miscellaneous Benefits - Accident, Air Evac, Critical Illness, Hospital Indemnity, Identity Theft Protection, Life, Short/Long-Term Disability 

Vacation and More - Paid Time Off (PTO), Holiday Pay, Uniform Program, Discounts, Teamwork, Advancements/Service, Retirement Recognition 

EMPLOYEE MISSION STATEMENT

Prairieland FS, Inc. strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission, and helps us attract and retain the highest caliber of talent. 

We are an equal opportunity employer.                                                                                                                                                               

Issue Date: 3/12/2025

Job Title: Propane Sales and Delivery Specialist