Dispatch Supervisor - GROWMARK FS, LLC - Lewistown, PA

GROWMARK FS is headquartered in Milford, Delaware with branches in New York, New Jersey, Maryland, Delaware, Pennsylvania, and Virginia. GROWMARK FS has about 500 employees (including seasonal workers) and approximately 13,000 customers. The cooperative does business in seed, agronomy, energy, crop protection, precision agriculture, and custom application. GROWMARK FS is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada.

PURPOSE AND SUMMARY STATEMENT

Responsible for providing Customers with perfect service through effective planning and communication with drivers. 

SUPERVISION AND LEADERSHIP

Supervises all CDL Drivers in assigned territory.

ESSENTIAL JOB FUNCTIONS

Responsible for planning and dispatching drivers to support sales and service in a profitable manner.

Communicates any and all service issues to our customers timely.

Monitors and documents drivers’ hours of service to ensure compliance and safety.

Efficiently analyzes all possible drivers routes, prices and freight combinations for maximum cost savings.

Maximizes the number of loads sourced from non-predetermined terminals to optimize savings.

Monitors product prices, costs and availability; identifies orders affected, re-prices and re-sources them to reduce the overall cost.

Maintains a positive environment with customers and all employees. 

Responsible for soliciting orders from customers to maximize equipment and driver utilization.

Analyzes methods to increase utilization to improve service and automate various dispatch functions.

Maintains daily reports and distributes to appropriate parties.

Schedules major maintenance and repairs of vehicles and equipment as requested.

Maintains service records of each piece of equipment and vehicle to document for quality maintenance programs and to maintain DOT compliance.

Responsible for the maintenance of assigned equipment and compliance with safety and environmental practices at the facility.

Coordinates and conducts safety training for all employees.

Assists with regulatory compliance related to DOT and DEP.  

OTHER JOB FUNCTIONS

Advises Location Manager of actions taken effecting routing or daily activities.

Communicates daily load information to appropriate groups.

Assists other departments with inquiries and requests.

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires an Associate’s degree or related work experience to demonstrate the ability to learn transportation and dispatching skills, including analytical / problem solving, multi-tasking under pressure and professional communication and customer service skills.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.

Ability to interpret a road map legend and content.  Must be able to provide driving directions to others.

Ability to work extended hours and weekends, as demand requires.

Ability and willingness to participate in required training that may include education on GFS policies and procedures and additional training as it relates to the requirements of the position. 

Ability to use Office, Excel, Word and Outlook proficiently.  

Must have and maintain a valid driver’s license and satisfactory driving record.