Corporate Administrative Assistant - Energy/LP Emphasis - Southern FS, Inc. - Marion, IL

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

Salary Range: $15.00-$18.50 per hour

Job Title: Corporate Administrative Assistant – Energy/LP Emphasis
Location: Southern FS, Inc.
Reports To: Clayton Spurlock, Credit Manager & Tim Fulton, Energy Marketing Leader

Position Summary

The Corporate Administrative Assistant – Energy/LP Emphasis provides administrative and customer support for the Energy division, with a primary focus on propane (LP) and refined fuels. This role serves as a key point of contact for customers, delivery personnel, and internal departments while utilizing company software platforms to ensure accurate account management, order processing, and customer service.

Key Responsibilities

Customer Service & Account Support

• Receive and manage incoming customer calls regarding propane and refined fuel orders, service requests, tank information, and general account inquiries.
• Assist customers with delivery scheduling, tank options, and service-related questions.
• Discuss credit applications, credit approvals, and payment expectations with customers in coordination with the Credit Manager.
• Send new customer packets, including Duty to Warn documentation and required agreements.
• Provide support for account status questions, including Energy and Agronomy balances.
• Assist front office staff with customer account inquiries and issue resolution.

Energy & LP Administrative Support

• Utilize Webs, TankSpotter, Anova tank monitoring systems, and Agvance software for order entry, account management, tank tracking, and reporting.
• Help implement and manage the annual Even Payment/Budget Billing Program, including customer enrollment and payment tracking.
• Coordinate with delivery personnel to address routing questions, tank monitors, out-of-gas situations, and service-related concerns.
• Maintain accurate documentation of customer interactions, tank leases, and required compliance paperwork.

Credit & Compliance Support

• Assist with processing credit applications and communicating approval status to customers.
• Support proper documentation of tank leases and Duty to Warn requirements.
• Ensure accurate record keeping within company systems for audit and compliance purposes.
• Perform all other duties as assigned.

Qualifications

• Strong customer service and communication skills.
• Proficiency with computer systems and ability to learn company-specific software (Webs, TankSpotter, Anova, Agvance).
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work effectively with customers, delivery drivers, and management.
• Understanding propane and refined fuel operations preferred but not required.

Core Competencies

• Professional communication
• Confidential handling of financial information
• Problem-solving and customer resolution
• Team collaboration
• Accuracy and attention to detail

We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.