Energy Analyst Administrator - Southern FS, Inc. - Marion, IL

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

DIVISION: Energy- Marion Corporate Office                                                   

REPORTS TO:  Energy Marketing Manager                                                     

PURPOSE AND SUMMARY STATEMENT

Under the direction of the Energy Marketing Manager, responsible for maintaining a customer focused and positive attitude and assisting customers with propane and refined fuel deliveries as needed, assist in budget program implementation (Even Pay Plan), contracting, customer billing and payments, soley responsible for posting trucks and ensuring all fuel and propane deliveries are invoiced. Also assisting local sales and delivery personnel with all aspects of customer service.

ESSENTIAL JOB FUNCTIONS

Assist with customer questions related to Energy billing and payments

Assist in scheduling Energy and Propane Routing as necessary.

Learn to be versed in all tank set, leak test, regulator change, line install and gas leak procedures and approximate cost to assist in the sales process as needed.

Understanding Degree Day system for delivery scheduling.

Promote efficient work habits for each salesperson by area scheduling.

Understanding of Esys/Webs and Agvance computer systems. Also the use of TankSpotter.

Proficient in the use of Microsoft Word, Excel, and Outlook.

Taking payments for product and posting payments to help back up other team members. Also credit card payment system understanding.

Protection of sensitive customer information (running credit check) from time to time

Solely responsible for building accounts in Agvance and building locations in Esy and TankSpotter

Soley responsible for posting deliveries and correcting delivery mistakes. Double checking truck reports against Webs and Webs against Agvance.

Assist in Budget Program implementation, processing, record keeping and customer understanding.

Responsible for Propane and Energy contract implementation, processing, and record keeping.

Share in afterhours and weekend calls as needed. ½ hr pay for each handled call.

OTHER JOB FUNCTIONS

Attention to detail

Supports and contributes to total team goals and objectives through collaborative efforts.

Performs all other duties as assigned.

Ability to work hours other than those considered normal to meet seasonal demands.

REQUIREMENTS

Normally requires a high school diploma or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of customer service and the business environment. Accounting and IT is required.  

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Must have and maintain a valid driver’s license and satisfactory driving record.

Prefer an understanding of what a cooperative is.

FS. Bringing You What's Next. We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, motor vehicle report, and/or reference check, as applicable and permissible by law.