Customer Care Specialist - GROWMARK FS, LLC - Milford, DE

GROWMARK FS is headquartered in Milford, Delaware with branches in New York, New Jersey, Maryland, Delaware, Pennsylvania, and Virginia. GROWMARK FS has about 500 employees (including seasonal workers) and approximately 13,000 customers. The cooperative does business in seed, agronomy, energy, crop protection, precision agriculture, and custom application. GROWMARK FS is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada.

PURPOSE AND SUMMARY STATEMENT

Under the direction of the Customer Service Manager, the Customer Care Specialist will offer strong inbound customer support to answer questions of customers and provide the Manager with feedback.

ESSENTIAL JOB RESPONSIBILITIES

Handles inbound and outbound telephone calls for marketing and customer service.

Process phone payments.

Will clearly communicate with the Customer Service Manager to determine customer needs.

Create a positive experience through active listening and high energy customer care.

Lead the my-FS solutions center by training and encouraging customers to access myFS by applying for an GFS account.

Set up and maintain accurate account information.

Handles all back-office accounts receivable functions to include, but not limited to UAC, credits, small balances and program dollar cleanup.

Responsible for AgriFinance monthly draws and daily payments from CFA (AgriFinance).

Responsible for scanning daily check payments, taking payments by phone, ACH from the JP Morgan daily report and processing payments on customer accounts in Agvance.

Reconciling of special programs such as John Deere Finance, Tru Choice, and Monsanto Farm Flex.

Contribute to additional customer service-related activities such as direct mail fulfillment and customer statements.

OTHER JOB FUNCTIONS

Will work closely with the Credit department to uphold the GFS Credit policy

Supports the centralized accounts payable team with requests for customer accounts.

Opens daily mail and distributes to appropriate person.

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires an associate’s degree in business administration, or equivalent thereof, and at least 2 years of work experience.

Prefer telemarketing experience outbound and inbound environment.

Experience with customer service and sales.

Excellent listening and communication skills.

Working knowledge of Microsoft Office - Excel, Word and Outlook.

Demonstrates essential abilities including self -starting skills, work ethic, good time management skills.

Data Entry experience with excellent attention to detail.

Organizational skills with the ability to manage multiple projects at one time.

Ability to learn proprietary software.

Ability to work extended hours as business conditions warrant.

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.