Lead Service Technician-Energy - Conserv FS - Woodstock, IL

Conserv FS is a full-service agriculture cooperative offering high quality turf, energy, and agronomy products and services for the purpose of improving customer profitability since 1928. Conserv FS is headquartered in Woodstock, IL and serves patrons in southeastern Wisconsin and northern Illinois. Backed by a track record of success, an excellent group of employees, and a strong financial position, Conserv FS is among the premier ag supply companies in the geography it serves. The Conserv FS vision is to be the best, most innovative and diversified agricultural cooperative. 

REPORTS TO:  Energy Sales & Marketing Manager                                STATUS:  Non-Exempt

SALARY RANGE: $35.00 - $40.00/Hour           

PURPOSE AND SUMMARY STATEMENT

The Lead Service Technician is a senior-level technical position responsible for providing reliable, high-quality service and maintenance to the cooperative’s energy customers and equipment. This position serves as a technical leader within the Energy Department, providing hands-on troubleshooting, installation, repair, and preventive maintenance of propane, petroleum, and related energy equipment.

The Lead Service Technician is expected to lead by example, maintain a strong commitment to safety, provide excellent customer service, and assist in developing the skills and capabilities of other service technicians. This position works closely with Energy Sales, Operations, Delivery, and Management to ensure customers receive safe, dependable, and timely service.

ESSENTIAL JOB FUNCTIONS

Responsible for providing high-quality service, maintenance, installation, and troubleshooting of petroleum and related energy equipment for residential, agricultural, commercial, and industrial customers.

Technical leader for the Energy Department, providing guidance, training, and support to service technicians while ensuring work is completed safely, efficiently, and professionally.

Responsible for managing the service process from the initial customer request through scheduling, field completion, documentation, and billing. This includes prioritizing service calls, coordinating technician schedules, monitoring open work orders, reviewing labor, parts, materials, and customer information for accuracy, and ensuring completed work orders are processed promptly for billing.

Responsible for managing service parts and inventory, including maintaining appropriate inventory levels, tracking parts usage, ordering and receiving materials, conducting inventory counts, and ensuring parts are properly documented and available when needed.

Provide excellent customer service, communicate equipment issues and repair recommendations to customers, identify additional customer needs, and communicate sales opportunities to the appropriate Energy Sales representative.

Assist management with technician training, service department productivity, inventory control, safety, process improvement, and other operational initiatives.

OTHER JOB FUNCTIONS

Follows Conserv FS’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires a high school diploma or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of and the ability to safely operate tractor trailer and to meet company and DOT standards.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Must have or have the ability to obtain and maintain a CDL license with required endorsements and any other applicable certification, license or permit, valid medical card and satisfactory driving record, as applicable.

Ability to work extended hours and on-call as business conditions warrant.

Must be able to obtain and maintain other applicable certifications, licenses, and permits.

Occasionally exposed or required to: 

• Extreme weather conditions (hot, cold, wet, etc.)
• Noisy conditions
• Working conditions may include dust, fumes, chemicals, and electrical hazards with appropriate safety measures
• May be required to work at varying heights
• Lift 51 - 70 lbs.

At Conserv FS, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.