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Customer Care Representative - UPI Energy FS - Guelph, ON

GROWMARK is a regional cooperative with annual sales of $10 billion (FY2012 data) providing agriculture-related products and services, as well as grain marketing in 31 states and Ontario, Canada.  GROWMARK is ranked fifth on the NCB Co-op 100 listing of the nation’s 100 highest revenue-earning cooperative businesses.  GROWMARK owns the FS trademark, which is used by affiliated member cooperatives. GROWMARK is large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits.

 

 

General Accountability:

 

The Customer Care Representative is responsible for ensuring that all incoming calls are received and directed appropriately and on a timely basis. The incumbent is also responsible for greeting facility guests and for handling incoming calls in a professional manner, including customer account inquiries, pricing questions and product orders. In addition, the Customer Care Representative processes customer payments and performs administrative functions as directed.

 

Reports To:                            Manager, Customer Experience

Location:                                7060 Wellington Rd. #124 Guelph, Ontario

 

Specific Accountabilities:

  • Receives in-coming telephone calls in a pleasant and professional manner, and minimizes the amount of time the caller waits and the number of people the caller is directed to.
  • Greets customers and guests in a pleasant and professional manner.
  • Handles customer account inquiries, pricing questions, and product orders.
  • Manages requests for new account setups and closures.
  • Acts as a liaison between the customer and the appropriate field personnel.
  • Processes customer payments in accordance to Payment Card Industry Data Security Standards, and responsible for closing the POS system on a daily basis.
  • Prepares customer credit notes.
  • Conducts outgoing customer calls as assigned.
  • Provides assistance to service and regulations for administrative support.
  • Maintains confidential records, as assigned.
  • Maintains all files in current and organized manner.
  • Understands and complies with the established Health and Safety and environmental policies and procedures.
  • Other duties as assigned.

 

Working Conditions:

Indoors in an air-conditioned environment, with minimal physical effort required. The position answers a considerable number of calls per hour.

 

Requirements:  

To perform this job successfully, an individual must be able to perform each specific accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform specific accountabilities.

  • Secondary school diploma (minimum)
  • Word processing / Excel skills
  • Strong organizational skills and attention to detail
  • Professional telephone skills and ability to provide high level of customer service.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

GROWMARK, Inc. strives to provide a benefits package that delivers competitive pay for performance, recognizes your dedication to our mission and helps us attract and retain the highest caliber of talent. The cornerstone of our benefits package is the company funded, defined benefit pension plan along with health and disability insurance, an employer matched 401k plan, and other voluntary group benefit programs.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.