Customer Support Associate - Seedway LLC - Hall, NY

SEEDWAY, LLC is headquartered in Hall, New York and currently employs 280 employees (including seasonal workers) nationwide. SEEDWAY is part of the GROWMARK system, an agricultural subsidiary serving more than 100,000 customers across North America, Canada, and Mexico. SEEDWAY, LLC is a full-line seed company providing high quality, high-performing farm seed products as well as lawn and turf products throughout Pennsylvania, New York, New England states, Florida, and South Carolina. We offer a leading line of vegetable seed for growers in the United States and Eastern Canada.

PURPOSE AND SUMMARY STATEMENT

Provides assistance to the Credit team by supporting day to day operations of the department. This includes providing customer service, assisting with credit applications, processing third party financing transactions, and clerical duties. 

ESSENTIAL JOB FUNCTIONS

Process third party financing transactions. 

Responsible for conducting customer credit investigations, granting new credit and adjusting existing credit limits when necessary.

Maintains customer credit files.

Maintains customer accounts including Sales Tax Exemption updates, high proficiency in data entry required.

Release orders in system as needed.

Prepares acknowledgement of credit review letters and credit granted to Sales Manager, District Sales Manager and Customer.

Assist with incoming phone calls.

Performs all other duties as assigned.

OTHER JOB FUNCTIONS

May be required to run local errands as requested.

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

REQUIREMENTS

Requires a high school diploma, or equivalent, and a minimum of one year of related work experience.

Credit experience not required, but helpful. 

Proven ability to maintain confidentiality and a professional company image. 

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development. Attention to detail is very important 

Must have and maintain a valid driver’s license and satisfactory driving record. 

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.  

Willingness to work overtime as needed. 
 

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.