Dispatch Specialist (5AM - 1:15PM) - GROWMARK, Inc. - Bloomington, IL

SALARY RANGE: $60,100.00 - $82,662.50

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

See what it's like to work at GROWMARK: https://youtu.be/CSVMnKCySsY

**The designated shift for this position is 5:00 AM – 1:15 PM.**

PURPOSE AND SUMMARY STATEMENT

Maintains information on customer orders, product prices, product cost, and selects the best priced product / freight combination for member cooperatives and tenders to carriers and / or schedules deliveries in a manner that meets customer requirements while minimizing overall GROWMARK costs.

Provides service solutions to all customers both internal and external. 

ESSENTIAL JOB FUNCTIONS

Serves as GROWMARKs primary dispatch customer service representative for assigned member cooperatives including responsibility for liquid fuel / propane order entry. 

Tenders orders to carriers in accordance to procedures in an effort to maximize recovery. Responsible for communicating to the member cooperative when a specific “Time or Terminal” option is the only option available to meet their needs. 

Monitors Energy product prices, costs, and availability. Identifies orders affected, re-prices, and re-sources them to reduce overall member cooperative / GROWMARK cost.

Assumes an inventory manager’s role for specifically assigned member cooperative sites that are enrolled in consignment or auto replishment programs.  

Responsibilities for NH3 / UAN/ DRY products:

• order entry and communication to member cooperatives when delivery requests can not be met from sources selected and provides them with all possible delivery options, 
• contacting loading terminals, working with the terminal operators regarding hours of operation, and communicating loading hours to customers and carriers in an effort to maintain member cooperative service levels, and 
• utilizing carriers to maximize the number of night fill and early morning deliveries.

Responsible for freight brokerage as assigned.

Monitors carrier progress at fulfilling customer requirements via monthly quality calls and daily contacts with customers and carriers. 

Audits carrier bills by comparing carrier miles and rates to GROWMARK miles and the carriers’ freight rate tables and/or contract. Monitors demurrage costs to ensure customers are invoiced for the proper amounts.

Supports sales by working with product divisions, Fleet Operation Managers, and Manager, Brokerage Sales and Marketing.

ADDITIONAL FUNCTIONS FOR THOSE WITH BROKERAGE OPERATIONS RESPONSIBILITIES

Finds qualified carriers to handle brokered freight and negotiates freight rates that allows GROWMARK to generate an acceptable profit margin.

Receives and maintains data for member cooperatives and non-member brokerage customer orders.

Ensures that a signed carrier contract and insurance certificate showing adequate coverage is on file before the carrier is used to haul a load of freight.

OTHER JOB FUNCTIONS

Maintains terminal vendor loading instructions and other pertinent terminal loading information.

Responsible for working with the Fleet Operations Managers and Manager,Brokerage Sale & Marketing to approve or disapprove reconciled freight charges.

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires a college degree in transportation or equivalent thereof and at least 2 years related experience to demonstrate transportation and dispatching knowledge.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Proven professional communication, persuasion, and customer service skills.

Demonstrated planning, organization, problem-solving skills, and the ability to coordinate extreme peak demands and time pressures.

Proven ability to work independently and in a team-oriented environment. 

Ability to work extended hours and weekends, as demand requires.

Must have and maintain a valid driver’s license and satisfactory driving record.

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position. 

At GROWMARK, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO), paid holidays, and parental leave, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.