Customer Service & Order Entry Representative- GROWMARK, Inc. - Council Bluffs, IA

SALARY RANGE: $15.09 - $20.19 

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

See what it's like to work at GROWMARK: https://youtu.be/CSVMnKCySsY

PURPOSE AND SUMMARY STATEMENT

Responsible for customer service and support including the accurate and timely entry of orders for lubricant products and services.  Assists customers and provides support and assistance in accordance with company policies and guidelines. 

ESSENTIAL JOB FUNCTIONS

Responsible for the timely order entry of customer orders for all lubricant and related products and services according to company standards.

Responsible resolving customer inquiries and discrepancies in a timely manner and in accordance with established procedures.  Researches and resolves customer inquiries on routine problems, service information, and inventory availability.

Supplies customers with order information including expected delivery dates and schedules.  Ensures customer inquiries are handled in a timely manner and follows up appropriately.  Provides technical support to customers as needed.

Supplies customers and GROWMARK personnel with information regarding warehouse inventory records, order status records, backorder files and vendor purchase order files.

Enters billing Information for invoice processing to customers.

Performs logistics related functions such as: manifesting loads, routing shipments, printing load paperwork for plant personnel and blending area, providing map for drivers, ensuring all bulk loading tickets and CofA’s are included in driver paperwork to customer.

OTHER JOB FUNCTIONS

Assists with marketing programs and communications to customers.

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires a high school education or equivalent, plus related clerical experience including written and verbal communication and mathematical skills.  Prefer a minimum of 1-2 years customer service related experience.

Must be able to perform keyboard entry and have good computer skills.

Proven professional communication, interpersonal, persuasion, and customer service skills.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Must have and maintain a valid driver’s license and satisfactory driving record.

Frequently exposed to noisy conditions and working conditions that may include dust, fumes, chemicals, and electrical hazards that require appropriate safety measures.

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.

At GROWMARK, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO), paid holidays, and parental leave, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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